The Effects on Customer Satisfaction in Service Encounter：The Mediating Role of Relationship Learning
碩士 === 南台科技大學 === 企業管理系 === 93 === In recent years, service industries have experienced dramatically progressing and rapidly growing. In terms of service industries, no matter finance, restaurant, medical or travel, all are related to our daily life. Especially for high contact industries, the inten...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
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2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/19467732260178121012 |