Competencies analysis and training needs assessment for e-tutors

• Main Authors: Yin-Ling Wang, 王尹伶
• Other Authors: Hsin-Yih Shyu, Ph.D.
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/09619431968154955371

碩士 === 淡江大學 === 教育科技學系 === 93 === E-tutors become essential and required professionals for implementing a successful e-Learning course. The major purposes of this research were to explore to define what an e-tutor mean, what kind of role an e-tutor plays and what professional competencies for an e-tutor in e-Learning course. Besides, this research also tried to design and develop the training program for meeting an e-tutor’s competencies. The results of this study were the valuable references for implementing e-tutors in e-Learning in order to promote course quality and learning effectiveness. The researcher first discussed required eight professional competencies and training style for an e-tutor, then used an interviewing method and questionnaires to investigate the actual tasks conducted from e-learning companies. By means of these training needs assessment mentioned above, the researcher further designed and developed the training program, and finally invited the experts and the experienced on-line teachers to execute the formative evaluation of this proposed training program. At the end, the researcher made the revisions based on the results of evaluation. The conclusions of the research were summarized as follows: (1) the e-tutor’s self concept is unclear. (2) Most e-tutors were not familiar with the functions of the e-Learning platform. (3) Most e-tutors were not familiar with the cost benefit analysis. (4) Most e-tutors were insufficient of communication skills. (5) Most e-tutors were unable to use the effective strategies of learning management. (6) The online management skill was lack for e-tutors. (7) The training program for an e-tutor was divided into two categories, one is the eight lessons about professional competencies, and the other is to set up the evaluation system. Finally, this research provided the suggestions respectively as follows: (1) The roles and meaning of an e-tutor must to be defined more specifically. (2) The standard operation procedure and working sheets for e-tutors were required and essential. (3) The complete evaluation plan for an e-tutor must be constructed and implemented. (4) The eight lessons can be reorganized and rearranged according to organizations needs.