A Study of the Service Encounter Quality in University Libraries
碩士 === 淡江大學 === 資訊與圖書館學系碩士班 === 93 === The idea of user-oriented service is the objective of the library nowadays. To satisfy user’s information need is the key point of the library. Service is a process. The service encounter means the interaction between users and the library service delivery s...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/87942699837001607322 |