The Application of Kano Model, FAHP and QFD in the Study of e-Service Quality
碩士 === 中華大學 === 資訊管理學系 === 94 === According to Institute of Information Industry of Taiwan, the total amount for on-line shopping has reached NT. 5.10 billion dollars in 2005, and will continue growing in an expected rate of 31.88% in the following years. Since the Internet access and on-line transa...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/83048574187489905146 |