The Study on Relationship between Service Quality and Customer Satisfaction-A Case of the Sixth Branch,Taiwan Water Corporation
碩士 === 長榮大學 === 經營管理研究所 === 94 === The subject of the research is the customer of Taiwan Water Corporation (TWC) within Tainan area. The research was measured by SETVQUAL norm of P.Z.B. service quality model with 7 point Likert-type scale. Adopting the questionnaire method with 26 questions that bot...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/36522562930733459769 |