The Study of Waiting Quality and Customer Satisfaction-The Case Study in HUA-NAN Commercial Bank
碩士 === 銘傳大學 === 管理研究所碩士在職專班 === 94 === During recent years, the period of customer''s waiting time in the business hall has become one of the important indicators of weighing customer satisfaction. Hence, this research adopts the PZB service quality model and reference Zhan-Ding Yu’s waiti...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/g7haxw |