The Antecedents and Consequences of Internal Service Recovery
碩士 === 國立中興大學 === 企業管理學系所 === 94 === Customers'' positive satisfactory evaluations on the products or services provided from businesses are often determined by the first line workers’ service consciousness and service devotion. In order for employees to possess these qualities, organizatio...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/02687749908205703334 |