The Relationships Research among Service Quality, Service Value, Customer Satisfaction and Behavioral Intentions of Internet Telephony

碩士 === 國立成功大學 === 電信管理研究所 === 94 === Internet Telephony (or Voice over Internet Protocol) enters telecommunication market successfully by low communication tariffs. Service quality, service value, consumer satisfaction, and behavioral intentions have become the priority of service provider in the in...

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Bibliographic Details
Main Authors: Mei-Hsin Chiang, 姜美杏
Other Authors: Pei-Chun Lin
Format: Others
Language:zh-TW
Published: 2006
Online Access:http://ndltd.ncl.edu.tw/handle/96015743973776542270