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碩士 === 國立中央大學 === 企業管理研究所 === 94 === Due to the increasing of GDP contributed from service industry, it has to be considered seriously. Because of the specific of service, it is hard to avoid the failure of service. The service failure is related to the behavior that consumers change their service p...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/g6aw2n |