The Influence of Service Experience on Emotion and Perceived Value－The Comparison between Department Stores and Hypermarket
碩士 === 國立高雄第一科技大學 === 行銷與流通管理所 === 94 === ABSTRACT When customers come through a service encounter experience, it is called as service experience, which is also the outcome of interaction among the service organization, related system, process, employee and customers. But how to delivery the intangi...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/65925334802907002366 |