Research the service quality and the customer degree of satisfaction relations – Giya hair beauty chain stores as the example
碩士 === 國立高雄師範大學 === 成人教育研究所在職專班 === 94 === ABSTRACT This research is based on PZB Gap Model and follows it’s data to compose the questionnaire for evaluating the service quality and customer satisfaction of 33 Giya hair beauty chain stores The results shown as following： 1. Evaluating of 21...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/91557212067560504155 |