Effects of Emotional Labor on Display of Emotional Behavior, Customer's Trust, Satisfaction and Behavioral-Intentions
碩士 === 國立屏東科技大學 === 企業管理系碩士班 === 94 === Provide services are like staging a show, the service providers are actors and the audiences are the customers (Lovelock, 1996), therefore service providers’ emotions are the key to the enterprise’s success. There are two purposes of this study: (1). Organiza...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/92767242400678969143 |