The Effects of Emotional Labor on Job Satisfaction & Organizational Commitment in Hotels
碩士 === 國立中山大學 === 中山學術研究所 === 94 === With the transformation of industrial structure and the structure of labor force, service industry has become increasingly important in global economy. Service quality is a critical competitive edge for service organizations. Front-line employees play a key role...
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| Format: | Others |
| Language: | zh-TW |
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2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/00951418456337847391 |