A study on the relationship among service quality,service recovery,patient satisfaction and loyalty-A southern Taiwan region hospital case
碩士 === 國立中山大學 === 醫務管理研究所 === 94 === The customer is the most important resource for enterprises. Fonvielle thought customer satisfaction is the essential element of success for a business to continue operating forever in the competitive market. Researches indicate obtaining a new customer costs a...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/57524168581498468850 |