The Analysis and Construction of Competency Model of the Customer Service Representative, An example in E Bank’s Credit Card Department.
碩士 === 國立臺灣師範大學 === 工業科技教育學系 === 94 === The purposes of this study were to construct the Customer Service Representative’s (CSR) Competency Model. Those subjects of CSR who belong to E bank’s credit card department. It also use several methods such as literature review, interview CSR who have adequa...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/00051967556379141992 |