The Relationship among Agreeableness, Emotional Labor and Employee Positive Affective Delivery
碩士 === 中國文化大學 === 國際貿易學系碩士班 === 94 === In this service society, first line employees play as key roles between organizations and customers. Emotional labor is particular emotional norms that organizations ask them to obey, and they adopt acting displaying positive affections to customers to bring hi...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/01353007171328508118 |