The Relationship among Agreeableness, Emotional Labor and Employee Positive Affective Delivery
碩士 === 中國文化大學 === 國際貿易學系碩士班 === 94 === In this service society, first line employees play as key roles between organizations and customers. Emotional labor is particular emotional norms that organizations ask them to obey, and they adopt acting displaying positive affections to customers to bring hi...
Main Authors: | Wen-Chieh Chen, 陳玟潔 |
---|---|
Other Authors: | Shao-Lung Lin |
Format: | Others |
Language: | zh-TW |
Published: |
2006
|
Online Access: | http://ndltd.ncl.edu.tw/handle/01353007171328508118 |
Similar Items
-
The Relationship among Extraversion, Emotional Labor and Employee Positive Affective Delivery
by: Wei-Hsin OU, et al.
Published: (2006) -
The relationship among self-monitoring, emotional expressivity, emotional labor and employee positive affective delivery
by: Wen-Ting Li, et al.
Published: (2006) -
Agreeableness as a moderator to explore the relationship between perceived injustice and emotional labor
by: Yu-Fei Chou, et al.
Published: (2009) -
Not only employees affect customers, but customers also affect employees: exploring the relationship among customer emotion, employee emotion, and emotional labor
by: Hong-de Sie, et al.
Published: (2015) -
Relationship among Seniority of Employee in the Food and Beverage Industry,Frustration Tolerance and Agreeableness on Job Satisfation.
by: wei-hung Liu, et al.
Published: (2008)