The Relationship of Service Quality and Customer Loyalty for Financial Holding Companies in Taiwan
碩士 === 亞洲大學 === 經營管理研究所 === 94 === The purpose of this paper is to identify the relationship between service quality and customer loyalty in a financial holding company (FHC). Since many commercial banks were launched in 1990 under the removal of limitation in new commercial bank establishment, the...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/87440067898169053700 |