The effects of retailing industries’ relationship barriers on customer satisfactions, perceived values and customer voluntary performance- a study of loyalty programs
碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 94 === The maintenance of customer relationship is emphasized by the company all the time. Loyal customers are vital capital in the company. According to the 80/20 law managers pay more attentions to the major customers and develop them actively. In order to ac...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/uj97y5 |