Quality Function Deployment in the application of promoting the university dormitory quality – A case study of Tamkang University
碩士 === 淡江大學 === 教育政策與領導研究所碩士班 === 94 === The purpose of this study is using the concept of Quality Function Deployment (QFD) to explore the service quality of the university dormitory quality. The study instruments are self-designed questionnaires- “The service quality expectation and satisfaction i...
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ndltd-TW-094TKU056310082016-06-01T04:14:21Z http://ndltd.ncl.edu.tw/handle/46253357668605681855 Quality Function Deployment in the application of promoting the university dormitory quality – A case study of Tamkang University 品質機能展開法在提升大學學生宿舍品質應用之研究─以淡江大學為例 Hui-San Chen 陳慧珊 碩士 淡江大學 教育政策與領導研究所碩士班 94 The purpose of this study is using the concept of Quality Function Deployment (QFD) to explore the service quality of the university dormitory quality. The study instruments are self-designed questionnaires- “The service quality expectation and satisfaction in the Tamkang University dormitory questionnaire” and “The related matrix questionnaire of the quality in the Tamkang University dormitory”. Use of two questionnaires to investigate the boarders’ expectation degree, satisfaction degree, disparity and important value corrected degree of service quality those provided from Tamkang University’s dormitory. The results were as following: 1.Present situation of the requirement for quality of the Tamkang University’s dormitory. (1)The boarders of students'' dormitory of Tamkang University have the high expectation to the dormitory quality. (2)The boarders’ satisfaction to quality of the students’ dormitory of Tamkang University possesses the positive view. (3)The boarders of students'' dormitory of Tamkang University still have the disparity between the expectation and the satisfaction. (4)The managers of Tamkang University’s dormitory can view the result of requirement for quality as the improvement direction. 2.The managers of Tamkang University’s dormitory can view the design parameters as the direction to manage development of students'' dormitory. According to the findings, this thesis makes some suggestions to colleges, universities and educational administrative organizations. Flora Chia-I Chang 張家宜 2006 學位論文 ; thesis 102 zh-TW |
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碩士 === 淡江大學 === 教育政策與領導研究所碩士班 === 94 === The purpose of this study is using the concept of Quality Function Deployment (QFD) to explore the service quality of the university dormitory quality. The study instruments are self-designed questionnaires- “The service quality expectation and satisfaction in the Tamkang University dormitory questionnaire” and “The related matrix questionnaire of the quality in the Tamkang University dormitory”. Use of two questionnaires to investigate the boarders’ expectation degree, satisfaction degree, disparity and important value corrected degree of service quality those provided from Tamkang University’s dormitory. The results were as following:
1.Present situation of the requirement for quality of the Tamkang University’s dormitory.
(1)The boarders of students'' dormitory of Tamkang University have the high expectation to the dormitory quality.
(2)The boarders’ satisfaction to quality of the students’ dormitory of Tamkang University possesses the positive view.
(3)The boarders of students'' dormitory of Tamkang University still have the disparity between the expectation and the satisfaction.
(4)The managers of Tamkang University’s dormitory can view the result of requirement for quality as the improvement direction.
2.The managers of Tamkang University’s dormitory can view the design parameters as the direction to manage development of students'' dormitory.
According to the findings, this thesis makes some suggestions to colleges, universities and educational administrative organizations.
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author2 |
Flora Chia-I Chang |
author_facet |
Flora Chia-I Chang Hui-San Chen 陳慧珊 |
author |
Hui-San Chen 陳慧珊 |
spellingShingle |
Hui-San Chen 陳慧珊 Quality Function Deployment in the application of promoting the university dormitory quality – A case study of Tamkang University |
author_sort |
Hui-San Chen |
title |
Quality Function Deployment in the application of promoting the university dormitory quality – A case study of Tamkang University |
title_short |
Quality Function Deployment in the application of promoting the university dormitory quality – A case study of Tamkang University |
title_full |
Quality Function Deployment in the application of promoting the university dormitory quality – A case study of Tamkang University |
title_fullStr |
Quality Function Deployment in the application of promoting the university dormitory quality – A case study of Tamkang University |
title_full_unstemmed |
Quality Function Deployment in the application of promoting the university dormitory quality – A case study of Tamkang University |
title_sort |
quality function deployment in the application of promoting the university dormitory quality – a case study of tamkang university |
publishDate |
2006 |
url |
http://ndltd.ncl.edu.tw/handle/46253357668605681855 |
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