A Study of the Relationship Between Relational Bonds,Service Quality and Service Loyalty in Department Stores--Customer Perception with Taipei as an example
碩士 === 育達商業技術學院 === 企業管理所 === 94 === Because department stores stand in great numbers, and facing the competition among the same trade, supermarket, retail and convenience stores thorough spread all over the streets and lanes,According to Reichheld & Sasser ( 1990 ) work if business can reduce b...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/36067652888783536045 |