Organizational Routines as the Source of Competitive Advantage－Case Studies of Two Call Centers
碩士 === 元智大學 === 國際企業學系 === 94 === This paper discussed firm''s competitive advantages from the synthesis of two research streams, i.e., resource-based view and organizational theory. Through case study methodology for the replication of two call centers, an initial finding shows that the o...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/82527550350335669885 |