Coaching Behavior and Psychological Characteristics on Customer Service, Customer’s Responses and Sales Performance: An Investigation of Salespersons
碩士 === 長庚大學 === 企業管理研究所 === 95 === The research is to explore the relationships between the supervisors, employees and customers, and explore how coaching behavior and employees’ psychological characteristics influence customer service. To avoid the defect of self-report questionnaires, data collect...
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| Format: | Others |
| Language: | zh-TW |
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2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/99700155034802972344 |