Service Failure and Service Recovery in Hospitality Industry：The Research of the CEM Approach
碩士 === 大葉大學 === 人力資源暨公共關係學系碩士在職專班 === 95 === According to the customer experience management tendency，this study is con-structing the subjective service deliver blueprint and management intention of medical industry by way if those fault cases about emergency services. Besides，it also compare subjec...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/82460860652576751644 |