An Empirical Study on Service Quality Conceptual Model of Telecom Call Center - Case of Chunghwa Telecom Northern Taiwan Business Group
碩士 === 開南大學 === 物流與航運管理系碩士班 === 95 === With the liberalization market policy of telecommunication industry in Taiwan, the telecommunication market has become more liberal and competitive. In order to provide better service and raise the customer’s satisfaction and loyalty, Chunghwa Telecom call cent...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/72368751813854392277 |