The relationship of emotional intelligence,internal marketing,customer service quality and organization citizen behavior:The case of emotional worker as flight attendant and front-lines employees of airlines
碩士 === 國立高雄應用科技大學 === 人力資源發展系碩士班 === 95 === Abstract This paper examines how emotional intelligence and internal marketing are associated with organization citizen behavior and customer service quality. Maintaining a high level of customer service quality is necessary for success, particularly fo...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/79392843483411951373 |