An Empirical Study of Relatioship among Service Quality, Satisfaction, Trust and Loyalty for the Institutions of ElectroMagnetic Compatibility
碩士 === 國立成功大學 === 高階管理碩士在職專班 === 95 === The purposes of this study were to identify the influences of service quality on customer satisfaction, trust and customer loyalty for the certification institutes of electromagnetic compatibility, the differences of the above constructs in terms of position,...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/40860161464993750249 |