Sources of work stress and performance in Greater China: The moderating effects of coping strategies

• Main Authors: Ya-ju Chang, 張雅茹
• Other Authors: 陸洛
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/37470194195635994305

碩士 === 國立中央大學 === 人力資源管理研究所 === 95 === The aim of the research was to explore relations between various sources of work stress and work performance, in the cultural context of Chinese societies in Taiwan, Hong Kong, and the Mainland. Specifically, we also explored the possible effects of using various types of coping strategies in buffering the noxious impact of work stress. Using structured questionnaires, a total sample of 380 full-time employees in the three regions were surveyed. Analyses revealed that for Chinese employees in all three regions, the main nexus of work stress – work performance was established uniformly: various sources of work stress were all related to depressed work performance. The main effect of coping efforts on work performance was also found for all three samples: the more exertion of coping efforts was generally related to enhanced work performance, with the only exception of using “passive adaptive behaviors” as a coping strategy. However, some regional differences were noted. The damaging effect of work stress on performance was most pronounced for employees in Hong Kong. The beneficial effect of coping was most pronounced for employees in Taiwan, whereas the damaging effect of using “passive adaptive behaviors” as a coping strategy was most pronounced for employees in Hong Kong. More importantly, we found that using “reappraisal” as a coping strategy actually exacerbated the noxious effect of “job insecurity” as a work stress on performance as indicated by “peer relation” for employees in Taiwan. Although this moderating effect needs further replication in future studies, it serves to underline the specificity issue of the role of various coping strategies in the work stress process for Chinese employees working in the collectivistic culture.