The Relationships between Service Quality, Customer Satisfaction, Relationship Quality and Customer Loyalty - - An Empirical Study of Air Cargo freight Forwarders in Taiwan
碩士 === 國立高雄海洋科技大學 === 航運管理研究所 === 97 === This research empirically evaluates service quality, relationship quality, customers’ satisfaction and customers’ loyalty in the air cargo freight forwarders’ firms. The questionnaire was mailed to the airfreight forwarders in Taiwan. Totally, 65 valid questi...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/38851051257935262582 |