The Relationship of Service Failure and Service Recovery on Service Industry: A Case Study of Kaohsiung HANSHIN Department Store
碩士 === 國立高雄第一科技大學 === 行銷與流通管理所 === 95 === In recent years, large department stores and shopping centers have mushroomed in Taiwan in response to changing lifestyles and shopping habits. These retail businesses selling basically the same products face fierce competition from one another and often res...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Online Access: | http://ndltd.ncl.edu.tw/handle/01057181068212131983 |