Reward of service heart: Moderation of social support, emotional intelligence, and job involvement on consequences of emotional labor
碩士 === 國立屏東科技大學 === 企業管理系所 === 95 === Service often is performed by service action blueprint, service providers are like actors and the service process is like a show. In such a “show” performance, service providers' emotion is an important key to interact with customers. Previous studies focus...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/39836117432742322524 |