The effects of emotional labor on emotional exhaustion, service-oriented organizational citizenship behaviors and customers’ behavioral intentions：Moderation of leadership, humor and role stress
碩士 === 國立屏東科技大學 === 企業管理系所 === 95 === Interaction between employee and customer in service industry is much closer than others. Emotional labor occurrs when according to organization expectations employee display appropriate emotion in the service process. It may have substantially affect customers...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/30635830747896365957 |