None
碩士 === 國立中山大學 === 高階經營碩士班 === 95 === This thesis investigates the impact of customer’s voice and service requests to customer satisfactions and royalty in competitive service industry. The objective of the problem is to identify the customer’s communication channel and enquiries are the main key fac...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/tep864 |