The Competency of the Professional of Customer Relationship Management in Service Industry
碩士 === 國立臺灣師範大學 === 工業科技教育學系 === 95 === The purpose of this paper is to study major role and task of professionals in the field of customer relationship management and to find out what their required competencies are. Questionnaire survey and judgmental sampling were employed in the study audited by...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/44513431715278511452 |