A Study of Applying QFD to Improve the Service Quality: A Case of Home Delivery Industry in Taiwan
碩士 === 國立臺灣海洋大學 === 航運管理學系 === 95 === Abstract The paper focus on home delivery industry, adopts Quality Function Deployment (QFD) to sysytematically explore the service operation in terms of quality and technical aspects. We survey shipper’s needs and analyze them by referring the literature and re...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/28069511316476171102 |