The Effectiveness of Service Recovery after Service Failure in Online Shopping—Take Service Recovery Satisfaction as a Mediator
碩士 === 國立臺北大學 === 企業管理學系 === 95 === The amount of online shopping has grown up steadily in 2001-2003. Based on the revenue of Taiwan’s main online shopping corporations, the amount of Taiwan’s 2006 electronic commerce reach to 145.2 billion, and the amount of Taiwan’s 2007 electronic commerce estima...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/65294788870610386604 |