The Application and Development of Instant Messaging in Customer Contact Center
碩士 === 國立臺灣大學 === 商學組 === 95 === Customer contact center is already the necessary delivery channel to manage customer service after the evolutions over decades. The major contact vehicles changing from phone to multimedias including fax, short message, email and web since the Internet booming 10 mor...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/97530014795263285107 |