An Empirical Study of Service Quality, ServiceConvenience, and Customer Satisfaction for Home Delivery Industry by Kano’s Model and Refined Kano’s Model
碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 95 === The dynamic economic environment and technology development lead to a plenty of customers’ needs in transportation and delivery services. For the home-delivery industry, there are increasing requirements on service convenience and on the patience and qualit...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/nxswr3 |