The Relationships among International Tour Escorts’Service Failure, Service Recovery and Customer Satisfaction
碩士 === 淡江大學 === 管理科學研究所企業經營碩士在職專班 === 95 === The International Tour Escort’s to play the role of a amah, a knowledge participator, a crisis handler and a leader of happiness atmosphere among the tour group. According to the International Tour Escorts’ is a leading role among the tour group. It’s a p...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/22470176030878220456 |