Investigating the Relationship among Physician Service Quality, Hospital Relationship Quality and Customer Loyalty of Self-pay Treatment
碩士 === 長庚大學 === 醫務管理學研究所 === 96 === Developing self-pay medication service can not only decrease the financial burden but also bring new opportunities into hospitals. In order to improve customer loyalty, hospitals with self-pay medication service are gradually focusing on customer relationship mana...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Online Access: | http://ndltd.ncl.edu.tw/handle/88700583562547589111 |