Investigating the Relationship among Physician Service Quality, Hospital Relationship Quality and Customer Loyalty of Self-pay Treatment
碩士 === 長庚大學 === 醫務管理學研究所 === 96 === Developing self-pay medication service can not only decrease the financial burden but also bring new opportunities into hospitals. In order to improve customer loyalty, hospitals with self-pay medication service are gradually focusing on customer relationship mana...
Main Authors: | Tsae Fen Lee, 李釆芬 |
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Other Authors: | H. M. Tseng |
Format: | Others |
Online Access: | http://ndltd.ncl.edu.tw/handle/88700583562547589111 |
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