A Study of Service Failure Derived Complaints and Recovery Perception Adjustment
博士 === 長榮大學 === 經營管理研究所 === 96 === In the past few years, more and more incidents involving people making complaints publicly have been made known through the media, internet and Consumers’ Foundation. Service failure derived problems have indeed affected people’s lives at every level. Due to the co...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/9s82d4 |