A Study of Relationships among Service Innovation,Innovativeness, Service Quality and Customer Satisfaction in Service Station Industry
碩士 === 長榮大學 === 高階管理碩士在職專班(EMBA) === 96 === When the privatization of gas station firstly started in 1987, there were few competitors in the industry, and only single oil refining company—CPC Corporation. In 2000, Formosa Petrochemical Corporation also entered the industry. It not only operated gas...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/867a7v |