The Research on the Key Factors of Service Quality in Public Office：A Case Study of Taoyuan County Government.
碩士 === 中國科技大學 === 運籌管理研究所 === 96 === This paper explores the differences between expected and perceived service quality of public offices from the standpoints of local governments and people. Applies the segments of service quality defined by Parasuraman,Zeithaml and Berry(1985,1988). A model of con...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/57816862483311609621 |