The Investigation of University Service Quality Using PZB Gap Theory
碩士 === 大葉大學 === 工業工程與科技管理學系碩士在職專班 === 96 === ABSTRACT Based on the P.Z.B. gap theory, the study explores the service quality provided by colleges in Taiwan, in which the current administration service quality at a technical college in central Taiwan is used to analyze the satisfaction variation of...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/21663804801333145231 |