A Study of the Relationship among Customer Complaint Behavior, Service Recovery, Service Recovery Performance, Service Recovery Disconfirmation, after Service Recovery Satisfaction and Follow-up Behavior of Customer- An Example of Japanese Airline Call Ce
碩士 === 大葉大學 === 國際企業管理學系碩士在職專班 === 96 === The service quality of the airline of Japan is well-known in the world The main purpose of this research is to discuss the relationship about the domestic Japanese-style airline call center deal with the customer complaint behavior, service recovery, service...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/74590246165346065082 |