Service Failure and Service Recovery in Restaurant Service: A Comparison of Expectation Disconfirmation Theory and Dramaturgical Theory
碩士 === 大葉大學 === 人力資源暨公共關係學系碩士在職專班 === 96 === The purpose of this study is for research the problems of the Subjective Sequential Incidents Technique(SSIT)method that is used in the service failures of personal context restaurant industry . And deeply, we try to analysis the processing models of serv...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/57162521255983445539 |