The Impact of OCB on Customers Satisfaction: Full-time V.S. Part-time staffs
碩士 === 崑山科技大學 === 企業管理研究所 === 96 === Staffs in hospitality and service industry contact customers directly. When facing varieties kind of people, besides taking their responsibility, they help customers and colleagues actively to promote customer satisfaction. Organ(1988) claims that this kind of be...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/ge7p9t |