The Relationship among People Smile Strength, Service Encounter, Customer Emotion and Encounter Effectiveness
碩士 === 國立高雄應用科技大學 === 商務經營研究所 === 96 === In order to take more fancies from the visitors, the museums, which are parts of the service industry, are looking for strengthening the service intension from the software and hardware progressively. In these years, the word "smile service" is paid...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/99953937957250950472 |