Study on Patient Satisfaction with PZB Model Applied Nursing in Operating Room
碩士 === 高苑科技大學 === 經營管理研究所 === 96 === The background variables were applied here, according to PZB (Parsuraman, Zeithamland and Berry) service quality model (1988), besidesthe modified SERVQUAL-measured tangibles, reliability, responsiveness, assurance, and empathy of service quality to understand th...
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| Format: | Others |
| Language: | zh-TW |
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2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/91966843390320987423 |